Senior Customer Success Manager (Cybersecurity)

Location: US, Remote

Base salary: $140,000–$175,000 OTE annually; additional equity in the form of stock options.

Company

hirify.global is a remote cybersecurity product company developing NodeZero, a platform for production-safe autonomous penetration testing and security assessment operations.

What you will do

• Manage Enterprise and Strategic accounts to drive long-term success, product adoption, and annual renewals.
• Build deep product expertise in NodeZero and advise customers on its features, benefits, and cybersecurity use cases.
• Lead customer onboarding, success check-ins, and quarterly business reviews with executive stakeholders.
• Analyze customer usage data to identify risks, customer needs, and expansion opportunities.
• Advocate for customers by communicating feedback to internal product and service teams.
• Identify and resolve customer issues while developing initiatives that improve the customer experience and security posture.

Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
• In-depth knowledge of cybersecurity practices and principles, with strong technical expertise in information technology and cybersecurity.
• Exceptional communication, interpersonal, customer service, analytical, and problem-solving skills.
• Experience with CRM software such as Salesforce or HubSpot and Customer Success software such as Gainsight or ClientSuccess.
• Ability to work independently and collaboratively on customer-focused initiatives.

Nice to have

• Relevant cybersecurity certifications such as CompTIA Security+ or CISSP.

Culture & Benefits

• Inclusive, collaborative culture focused on respect, ownership, creativity, and results.
• Career development opportunities in a fast-growing cybersecurity company.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Full-time employees are eligible for equity through stock options.