Customer Success Manager (AI)

Location: Hybrid role based in Charlotte, North Carolina, with hubs in Palo Alto, Washington D.C., New York, Atlanta, and Boston; preference for an East Coast-based candidate.

Salary: $100,000–$145,000 base salary per year

Company

hirify.global is a data science technology company providing an AI-powered SaaS platform that helps financial institutions and government agencies detect money laundering, fraud, criminal networks, sanctioned entities, and supply-chain risks.

What you will do

• Manage strategic relationships with large, complex financial institution customers.
• Lead customer onboarding and provide support throughout the client lifecycle.
• Help customers use enterprise SaaS products to solve financial compliance, fraud, and risk-related problems.
• Present complex ideas, processes, and methodologies to technical, non-technical, and executive stakeholders.
• Coordinate Customer Success, Product, Data Science, Engineering, and Sales teams to meet customer commitments and contractual timelines.
• Act as a client advocate while driving customer satisfaction and measurable outcomes.

Requirements

• 5–10 years of experience in customer success or a similar SaaS customer-facing role.
• 5+ years of experience working with banking or financial services customers.
• Bachelor’s degree in financial compliance or a STEM field.
• Experience training or supporting enterprise software tools for enterprise customers.
• Strong communication, organization, task management, prioritization, and customer presentation skills.
• Ability to manage customer expectations, solve problems creatively, adapt quickly, and maintain strong attention to detail.

Nice to have

• Master’s degree.

Culture & Benefits

• Flexible hybrid work environment.
• Family-friendly work-life balance.
• Supportive, collaborative environment with opportunities for learning and professional growth.
• Company equity and exceptional benefits package.
• Flexible vacation and paid time off.
• Employer-matched 401(k) plan.