Senior Customer Success Director (Fintech SaaS)

Location: Hybrid schedule with regular in-person touchpoints and shared office space; hubs in Palo Alto, California, Washington D.C., New York City, New York, Boston, Massachusetts, and Charlotte, North Carolina. Preference for an East Coast-based candidate, with Atlanta and New York City preferred. Occasional travel to client sites is required.

Salary: $150,000–$185,000 annual base salary for the New York location

Company

hirify.global provides AI-driven SaaS solutions that help banks and government agencies detect money laundering, fraud, financial crime, and criminal networks.

What you will do

• Lead strategic engagement with key financial institution clients through onboarding, adoption, and ongoing account management.
• Drive customer success, renewals, expansions, advocacy, and maximum value from hirify.global’s technology.
• Coordinate with Customer Success, Product, Engineering, Data Science, Marketing, and Sales to meet customer commitments and contractual timelines.
• Represent client needs internally and translate feedback into actionable product and roadmap insights.
• Develop and improve client engagement, management, and reporting processes.
• Engage stakeholders ranging from analysts and investigators to C-suite executives.

Requirements

• 8–10 years of experience managing enterprise customer relationships within complex financial institutions, with a record of driving client success.
• Bachelor’s degree in financial compliance or a STEM field; a master’s degree is preferred.
• Strong communication skills with both business and technical acumen.
• Deep understanding of software deployment architectures, data security, data privacy, and financial institution regulatory compliance.
• Solid understanding of data science and machine learning fundamentals, plus familiarity with agile software development.
• Ability to translate client needs into strategies and operational processes while leading cross-functional teams.

Nice to have

• MBA.

Culture & Benefits

• Hybrid mix of working from home and in the office with regular in-person collaboration.
• Company equity and competitive compensation.
• Exceptional benefits package and employer-matched 401(k) plan.
• Flexible vacation and paid time off.
• Work-life balance and a collaborative environment.