Customer Success Manager - Public Sector

Location: Hybrid role based in Charlotte, North Carolina, with an informal schedule around hubs in Palo Alto, Washington D.C., New York, Atlanta, and Boston. East Coast-based candidates are preferred, with Charlotte preferred.

Salary: $100,000–$145,000 base salary per year

Company

hirify.global is a data science technology company providing an AI-driven SaaS platform that uncovers risk signals across disparate and unstructured text sources for financial institutions and government agencies.

What you will do

• Manage strategic relationships with large, complex financial institution and public sector clients.
• Lead client onboarding and provide support throughout the customer lifecycle.
• Help customers use hirify.global’s SaaS products to solve operational and investigative challenges.
• Coordinate Customer Success, Product, Data Science, Engineering, and Sales teams to deliver customer commitments within project and contractual timelines.
• Present complex ideas, processes, and methodologies to technical, non-technical, and executive stakeholders.
• Advocate for clients internally while driving satisfaction, adoption, and customer outcomes.

Requirements

• 5–10 years of experience as a SaaS customer success professional.
• 5+ years of experience working with banking or financial services customers.
• Bachelor’s degree in financial compliance or a STEM field; a Master’s degree is a plus.
• Experience training or supporting enterprise software tools for enterprise customers.
• Strong communication, organization, task management, prioritization, and customer presentation skills.
• Ability to manage customer expectations, solve customer needs, collaborate cross-functionally, and adapt in a dynamic environment.

Nice to have

• Master’s degree.
• Experience supporting government or public sector clients.

Culture & Benefits

• Flexible hybrid work environment.
• Family-friendly work-life balance and a collaborative environment.
• Flexible vacation and paid time off.
• Employer-matched 401(k) plan.
• Company equity and an exceptional benefits package.