Customer Success Manager (EdTech)

Location: Manila, Philippines (remote)

Company

Instructure creates education and personal development products designed to simplify learning, facilitate meaningful relationships, and support lifelong growth.

What you will do

• Manage a portfolio of education customers across Asia as a trusted advisor and owner of customer outcomes.
• Build strategic relationships with champions, decision-makers, and executive stakeholders.
• Develop customer success plans, measurable outcomes, and value realization strategies.
• Drive product adoption, renewal readiness, retention, and growth opportunities in partnership with Sales and Renewals.
• Lead strategic planning sessions, value reviews, and executive conversations with clear outcomes.
• Coordinate with Support, Services, Product, Sales, and Engineering to resolve challenges and improve the customer experience.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or a related customer-facing SaaS role.
• Experience building trusted relationships across multiple stakeholder levels, including senior and executive stakeholders.
• Strong strategic thinking, commercial awareness, ownership, prioritization, and portfolio management skills.
• Fluent English communication skills are required.
• Technical aptitude and the ability to learn new products and concepts quickly.
• Experience using CRM, Customer Success, or project management tools.

Nice to have

• Experience in education or Educational Technology.
• Fluency in Tagalog, Cantonese, Mandarin, Malay, Japanese, or Bahasa Indonesia.

Culture & Benefits

• Competitive compensation and an ownership program for full-time employees.
• Remote, hybrid, and office collaboration options vary by role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period.
• Wellness programs, mental health support, and learning and development resources.
• Inclusive culture with employee recognition through the Motivosity program.

Hiring process

• Background check required for all employees.
• Identity verification may include legal name, current physical location, contact number, and residential address in accordance with local privacy laws.