Customer Success Manager (EdTech)

Location: Remote from Manila, Philippines

Company

Instructure develops products that support learning, education, and personal development throughout people’s lives.

What you will do

• Manage customer relationships and outcomes across a portfolio of education customers in Asia.
• Build strategic relationships with champions, decision-makers, and executive stakeholders.
• Develop success plans, measurable outcomes, and value strategies based on customer priorities.
• Drive product adoption, value realization, renewal readiness, retention, and growth opportunities.
• Lead strategic planning sessions, value reviews, and executive customer engagements.
• Coordinate with Support, Services, Product, Sales, Renewals, and Engineering to resolve challenges and improve customer outcomes.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or a related customer-facing SaaS role.
• Experience building trusted relationships with stakeholders at multiple levels, including senior and executive contacts.
• Strong strategic thinking, ownership, prioritization, commercial awareness, and customer portfolio management skills.
• Experience using CRM, Customer Success, or project management tools.
• Fluent English is required.
• Technical aptitude and the ability to learn new products and concepts quickly; education or Educational Technology experience is highly regarded.

Nice to have

• Fluency in an additional APAC language such as Tagalog, Cantonese, Mandarin, Malay, Japanese, or Bahasa Indonesia.
• Experience in education or Educational Technology.

Culture & Benefits

• Remote, hybrid, and in-office collaboration options vary by role, team, and location.
• Competitive compensation and an ownership program for full-time employees.
• Generous time off, local holidays, and an annual late-December recharge period.
• Wellness programs, mental health support, professional development resources, and tuition reimbursement.
• Inclusive culture focused on support, recognition, and meaningful connection.

Hiring process

• All employees must pass a background check.
• Identity verification may include legal name, current physical location, phone number, and residential address in accordance with local privacy laws.