Account Manager, Maestro PMS

Location: Remote - US

Company

hirify.global provides vertical software and embedded payments technology for small and medium-sized businesses.

What you will do

• Build and maintain relationships with key stakeholders across existing customer accounts.
• Create account plans and identify opportunities for expansion, upselling, and cross-selling.
• Match customer business needs with relevant software products and services.
• Manage contract renewals, reduce churn, and support customer adoption in collaboration with Customer Success.
• Resolve customer issues and coordinate with internal teams to deliver effective solutions.
• Maintain CRM records, manage the sales pipeline, and report on account performance and customer satisfaction.

Requirements

• 3+ years of experience in software sales preferred.
• Prior PMS experience highly preferred.
• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
• Strong relationship-building, communication, problem-solving, organization, and time-management skills.
• Knowledge of software sales processes, account metrics, customer data analysis, negotiation, and customer success practices.
• Proficiency in MS Office, CRM software such as Salesforce or HubSpot, and customer success tools.

Culture & Benefits

• Inclusive workplace valuing diversity of thought, experience, and background.
• Focus on customer growth, innovation, and best-in-class software and payment solutions.
• Equal Opportunity/Affirmative Action employer.