Senior Customer Success Manager (SaaS)

Location: Remote, EMEA; the role is described as 100% remote.

Company

hirify.global operates a portfolio of B2B SaaS companies, including Prerender, a platform that helps JavaScript websites remain visible to search engines and AI platforms.

What you will do

• Own retention, gross revenue retention, and logo churn for a defined portfolio of enterprise and mid-market accounts.
• Use usage data, health scores, CRM tools, and risk signals to identify churn risks and execute proactive retention playbooks.
• Explain the impact of rendering, crawling, indexing, organic traffic, and AI-search visibility in terms of customer business value and revenue.
• Build trusted customer relationships through regular check-ins and business reviews.
• Share customer feedback, churn reasons, feature gaps, and account trends with Product, Support, Marketing, Engineering, and Account Management.
• Help refine repeatable customer-success processes and escalate technical setup or caching questions with clear context.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Experience owning retention or churn targets for a portfolio of accounts and reducing customer churn.
• Experience with usage data, health scores, CRM tools such as HubSpot, and AI assistants connected to business data.
• Ability to translate technical concepts into clear business value for technical and non-technical stakeholders.
• Fluent English with strong written and verbal communication skills.
• Structured, proactive, autonomous, and comfortable leading customer conversations.

Nice to have

• Experience in B2B SaaS, marketing, advertising, SEO, or martech.
• Familiarity with SEO, JavaScript websites, web crawlers, caching, or web performance.
• Technical product fluency and curiosity to learn the Prerender product.

Culture & Benefits

• 100% remote work with flexible working hours and location within the stated region.
• High-trust environment with substantial autonomy and minimal bureaucracy.
• Access to AI tools and learning resources to improve AI skills and automate repetitive work.
• Flexible time off and a collaborative network of SaaS professionals.
• Small, friendly team focused on sustainable execution and customer outcomes.