Customer Success Manager - Mid Market & Enterprise - Southeast (EdTech)

Location: United States; remote role with up to 30% travel

Compensation: $120,0000 typical annual target earnings (OTE), including variable pay; commission is uncapped.

Company

hirify.global builds learning solutions for K-12 schools that support effective teaching, equitable engagement, and student safety.

What you will do

• Manage and grow a portfolio of mid-market and enterprise customer accounts.
• Drive timely contract renewals, retention, expansions, and cross-sells.
• Lead customer onboarding, implementation, product adoption, and ongoing best-practice guidance.
• Monitor usage, engagement, and customer health to identify churn risks and growth opportunities.
• Act as a trusted advisor and customer advocate while partnering with Product and other internal teams.
• Maintain accurate Salesforce forecasts, reports, and renewal and expansion pipelines.

Requirements

• 3+ years of experience in Customer Success, Account Management, or client-facing sales.
• Experience managing renewals, expansions, cross-sells, and ARR targets.
• Proficiency with Salesforce, including forecasting, reporting, and sales data hygiene.
• Ability to navigate objections and negotiate value-based outcomes.
• Ability to collaborate cross-functionally with channel, sales, Product, and other internal teams.
• Ability to work remotely in the United States and travel up to 30% of the time.

Culture & Benefits

• Remote, outcomes-focused work environment with an inclusive and mission-driven culture.
• Health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• Work-from-home funds, fertility and adoption reimbursement, and professional growth support.
• Supportive colleagues and a challenging role in a high-growth learning company.