Senior Manager of Customer Success (Enterprise)

Location: 100% remote, open to candidates anywhere in the United States. Strong preference for candidates based in San Francisco, Los Angeles, Chicago, or New York.

Base salary: $160,000–$175,000 USD per year, plus a pre-IPO equity package.

Company

Owner is an AI-native SaaS platform helping independent restaurants and other local businesses manage websites, online ordering, CRM, POS, and digital growth.

What you will do

• Lead and develop a team of Customer Success Managers supporting high-value enterprise customers.
• Build strategic partnerships with multi-location restaurant brands, franchise groups, and high-ARR accounts.
• Drive customer retention, expansion, adoption, and measurable business outcomes.
• Establish playbooks and best practices for complex accounts with multiple stakeholders.
• Scale strategic customer success operations as Owner grows.
• Collaborate with Customer Success, Support, Launch, Sales, Product, Operations, and Enablement leaders.

Requirements

• 7+ years of experience in customer success, account management, or customer retention.
• 3+ years of experience managing Customer Success Managers or Account Managers and developing high-performing teams.
• Experience with high-ARR customers and multi-location operations.
• Strong customer success strategy, analytical, communication, problem-solving, and stakeholder-management skills.
• Ability to manage executive-level relationships and navigate complex organizations.
• Ability to demonstrate how AI can drive business efficiency.

Nice to have

• Experience in SaaS, POS, restaurant technology, online ordering, or SMB software.
• Experience working with franchises or clients with multiple stakeholders.

Culture & Benefits

• Remote-first workplace.
• Comprehensive health coverage.
• Unlimited paid time off.
• Pre-IPO equity package and additional perks.
• Global company headquartered in San Francisco with a sales hub in Toronto.

Hiring process

• 30-minute recruiter screen.
• 45-minute hiring manager interview, followed by a take-home case study and live presentation.
• Cross-functional partner interview and final senior leadership conversation.