Customer Success Manager - SMB

Location: Hybrid work with regular in-office presence required in Rogers, Arkansas; Minneapolis, Minnesota; or Toronto, Ontario

Annualized on-target compensation: $65,400–$98,100 USD or CAD, including base salary and annualized commission target.

Company

hirify.global provides cloud-based supply chain management solutions for retail trading partners.

What you will do

• Own the customer experience for Revenue Recovery customers from trial and onboarding through renewal.
• Build long-term customer partnerships and help customers realize value from their investment.
• Deliver onboarding, product education, training, adoption guidance, and ongoing customer touchpoints.
• Monitor account health, user engagement, satisfaction, retention, and renewal opportunities.
• Lead customer success programs and initiatives that improve adoption, satisfaction, retention, and customer lifetime value.
• Coordinate with internal SPS teams to resolve customer needs and reduce churn.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 2 years of Customer Success Manager experience or 3–5 years of professional business experience.
• Experience working with customer C-level or SVP-level executives and conducting executive business reviews.
• Excellent verbal and written communication, presentation, organization, listening, and time-management skills.
• Ability to manage changing priorities, multiple customer needs, and a fast-paced environment.
• Ability to develop product expertise and confidently train customers to drive adoption.

Nice to have

• Experience with retail deductions or retail compliance programs.
• CPG industry experience or prior Walmart experience.
• Experience driving organization-wide initiatives.
• Previous experience at a SaaS company.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation and continuous improvement.
• Benefits package supporting employee health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• Commitment to diversity, equity, inclusion, affirmative action, and equal opportunity.