Customer Success Manager (AI)

Location: Remote in APAC or EMEA; candidates must be located in Australia, New Zealand, the United Kingdom, or Ireland

Salary: $80,000 USD annually, or equivalent in local currency, depending on experience and market rates.

Company

hirify.global provides a SaaS platform for automated, behavior-based email, push notification, in-app messaging, and SMS communication.

What you will do

• Manage a portfolio of approximately 40–60 mid-market customers throughout the full customer lifecycle.
• Lead onboarding, run kickoff and milestone meetings, and guide customers toward measurable initial outcomes.
• Build customer success plans, provide consultative guidance, monitor account health, and address adoption risks.
• Partner with Account Management on retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering.
• Own customer escalations from identification through resolution and communicate progress clearly.
• Drive AI adoption, share customer feedback, improve CS playbooks, and contribute to webinars and enablement initiatives.

Requirements

• At least 2 years of experience as a Customer Success Manager for technical products in a SaaS environment.
• Experience communicating with software developers in a technical capacity.
• Strong opinions about customer experience and the ability to provide strategic advice.
• Fluency in French, Russian, and/or Spanish is prioritized.
• Must be located in Australia, New Zealand, the United Kingdom, or Ireland.

Nice to have

• Experience designing lifecycle messages.

Culture & Benefits

• Remote work with stipends for remote work and wellness.
• Medical, dental, vision, mental health, and supplemental insurance premiums fully covered for employees and their families.
• 16 weeks of paid parental leave and unlimited paid time off.
• Professional development budget and an inclusive culture focused on empathy, transparency, responsibility, and equity.

Hiring process

• 30-minute video call with a recruiter.
• 45-minute video call with the hiring manager.
• 45-minute homework review call with feedback from potential team members, followed by background and employment verification for final candidates.