Account Manager (AI-Powered IT Software)

Company

hirify.global provides AI-powered IT management and cybersecurity software for Managed Service Providers and internal IT organizations worldwide.

What you will do

• Own a portfolio of SMB accounts and identify upsell and cross-sell opportunities across the product suite.
• Re-engage low-engagement customers, build relationships with decision-makers, and align solutions with evolving needs.
• Develop tailored account plans with proactive outreach, check-ins, and business reviews.
• Monitor product usage and adoption, address gaps, and support long-term customer growth and retention.
• Own revenue targets and drive both immediate expansion and long-term account growth.
• Collaborate with Customer Success, Sales, and internal teams while managing pipeline activity in Salesforce.

Requirements

• At least 2 years of experience in account management or relationship-focused sales.
• Experience managing SMB or mid-market B2B clients, preferably in SaaS or technology.
• Demonstrated ability to meet or exceed sales targets.
• Strong commercial, communication, organizational, interpersonal, analytical, and forecasting skills.
• Experience with CRM tools; Salesforce experience is preferred.
• Motivation, coachability, and resilience in a fast-paced environment.

Culture & Benefits

• Work in a high-growth, high-performance software organization.
• Culture focused on innovation, accountability, results, urgency, and continuous improvement.
• Opportunity to support customers across more than 20 countries and contribute to the growth of a global software platform.