Key Account Manager (Software)

TL;DR

Key Account Manager (Software/Cloud): Managing and growing a portfolio of SMB and midmarket customers to drive recurring revenue and retention with an accent on renewals, upsell, and cross-sell strategies. Focus on building long-term partnerships and identifying new business expansion opportunities within existing and new accounts.

Location: North Sydney, Australia

Company

hirify.global is a global provider of software and cloud solutions helping organizations optimize investments and modernize applications.

What you will do

• Manage and grow an assigned portfolio of SMB and midmarket customers, focusing on retention and revenue performance.
• Build and maintain strong relationships with customer stakeholders as the primary point of contact.
• Develop and execute account plans to identify opportunities for renewals, upsell, and cross-sell.
• Drive new business growth through expansion into existing accounts and the acquisition of new customers.
• Collaborate with internal sales specialists, services, and customer success teams to ensure successful delivery.
• Maintain pipeline visibility and provide accurate forecasts to track performance metrics.

Requirements

• Proven experience managing customer portfolios, driving renewals, and developing pipelines.
• Strong commercial acumen to identify customer needs and position technology solutions.
• Demonstrated capability in relationship management, stakeholder engagement, and strategic planning.
• Experience working with CRM systems for pipeline and performance management.
• Background in account management or B2B sales within a technology or services environment.

Culture & Benefits

• Work within a global team with a presence in over 70 countries.
• Environment that encourages collaboration across borders and continuous professional learning.
• Opportunities to work with leading technologies in cloud, data, and AI.
• A culture where individual ideas and contributions make a real impact for customers.