Customer Business Operations Specialist I (Semiconductor)

Location: Santa Clara, California or Austin, Texas, United States

Salary: $60,000–$80,500 per year

Company

hirify.global develops materials science and engineering solutions, equipment, and services supporting semiconductor chips and advanced displays.

What you will do

• Support demand planning, delivery coordination, fulfillment, and execution for strategic customer accounts across North America and Europe.
• Monitor demand changes, forecasts, orders, shipment timing, and operational impacts.
• Identify and communicate delivery, contractual, operational, and revenue-related risks.
• Support customer agreements, enhanced terms, entitlement activities, and contract execution with Sales, Legal, Finance, Tax, Trade, Treasury, and Order Management.
• Prepare operational reports, performance metrics, business summaries, and management updates.
• Identify process gaps and contribute to efficiency, customer experience, and business-system improvements.

Requirements

• Bachelor’s degree or equivalent experience.
• Typically 1–3 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or a related function.
• Experience supporting customer-facing operational processes in a cross-functional business environment.
• Basic understanding of demand planning, customer fulfillment, order management, revenue processes, order-to-cash, and contract execution.
• Strong analytical, organizational, communication, coordination, customer service, and problem-solving skills.
• Experience with ERP systems, preferably SAP, Microsoft Excel, and operational reporting tools.

Nice to have

• Experience in the semiconductor, capital equipment, manufacturing, or technology industry.
• Experience supporting strategic customer accounts or working with demand planning, delivery management, contract administration, or revenue assurance.
• Experience with data analytics, reporting tools, and business systems.
• Experience working in a fast-paced, matrixed environment.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Comprehensive employee benefits and wellbeing programs.
• Potential eligibility for bonus and stock award programs.
• Travel is required for approximately 10% of the time.
• Relocation is not eligible for this position.