Jr. Customer Success Manager (AI)

Location: Remote from Portugal; candidates must be based outside of the United States. Working hours primarily align with Pacific Time, with flexibility to support customers across Pacific, Mountain, and Central Time.

Company

hirify.global is a San Francisco-based AI software and compliance operations startup that helps more than 3,000 global customers build, automate, document, and track recurring workflows.

What you will do

• Build trusted relationships with customers and understand their operating goals.
• Guide new customers through implementation, onboarding, and training.
• Support existing customers, answer questions, present new features, and run Quarterly Business Reviews.
• Create and improve customer support resources, including in-product guides, webinars, and Help Center content.
• Bring customer feedback into product roadmap and strategy discussions while identifying expansion and referral opportunities.
• Track customer success metrics such as churn, time to first value, and net promoter score, and help customers adopt Dash and AI-enabled workflows.

Requirements

• Direct experience working with customers or clients.
• Background in a startup, entrepreneurial, or build-it-yourself environment, with resourcefulness and comfort with ambiguity.
• Self-directed, goal-oriented approach with strategic and creative problem-solving skills.
• Strong relationship-building and learning orientation.
• Experience experimenting with AI, automation, and new tools.
• Excellent written and verbal communication skills in a distributed, asynchronous environment.

Culture & Benefits

• Fully remote, asynchronous, and autonomous work across nine time zones.
• Unlimited paid time off, with most employees taking three to four weeks, major holidays, and a company-wide week off in December.
• Regular social activities including coffee chats, games, and storytelling.
• Equity for full-time roles.
• Generous health insurance for US employees and their families.