Customer Success Manager (AI)

Location: Work from Anywhere, with the option to work from the London office

Company

hirify.global builds an agentic AI platform for personalization, including autonomous search, conversational shopping, and autonomous marketing powered by the Loomi AI engine.

What you will do

• Guide customers through digital experience transformation and help them realize business value from the hirify.global platform.
• Challenge existing approaches and introduce innovative ideas for customer digital experiences.
• Translate digital experience visions into practical roadmaps and successful delivery programs.
• Advise customer leadership, delivery teams, and account teams as a trusted digital experience partner.
• Own customer satisfaction and value demonstration across strategic accounts.
• Collaborate with Account Management, Product, Technical Services, Business Services, and Support teams, while sharing customer feedback internally.

Requirements

• At least 2 years of professional experience, including technical and/or business consulting.
• Analytical mindset and ability to identify meaningful stories in raw data.
• Strong presentation, communication, collaboration, critical-thinking, and creative problem-solving skills.
• Ability to work flexibly and take hands-on ownership in a fast-moving environment.
• Bachelor’s degree in any relevant field.

Nice to have

• Hands-on SaaS experience.
• Management experience.
• Experience with SEO, site search, and merchandising tools.
• E-commerce or B2B experience.

Culture & Benefits

• Work-from-anywhere philosophy, flexible working hours, and a virtual-first environment with hubs across three continents.
• Flat, non-hierarchical structure with substantial autonomy and trust.
• Annual professional education budget of $1,500.
• Five paid days per year for volunteering activities.
• Employee Assistance Program, Calm subscription, quarterly additional days off, and wellness activities.
• Extended parental leave of up to 26 calendar weeks for primary caregivers, plus performance bonuses and equity opportunities depending on role, seniority, and location.