Senior Client Success Manager (Healthcare)

Location: Remote within the United States; corporate roles are not hired in AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, or WI.

Salary: $99,500–$128,500 per year.

Company

hirify.global develops technology-enabled personalized nutrition and virtual care to help reverse metabolic disease, partnering with health plans, employers, and government organizations.

What you will do

• Manage the end-to-end lifecycle for a strategic portfolio of employer clients contracted through health plan partners.
• Prepare and present business reviews using clinical outcomes, engagement data, and ROI analyses.
• Advise clients on evolving needs, population health trends, expansions, and Virta’s value proposition.
• Lead renewal negotiations and upsell contracting while guiding stakeholders toward mutually beneficial terms.
• Monitor account success indicators, identify risks and opportunities, and adjust account strategies.
• Collaborate with Clinical, Member Engagement, Analytics, and Commercial teams to improve client outcomes, awareness, and adoption.

Requirements

• 6–8 years of experience in customer success, consulting, or client-facing account management.
• Experience independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes.
• Demonstrated success with contract renewals, expansions, consultative selling, and negotiation.
• Experience presenting strategic and financial value to HR, benefits, and consultant audiences.
• Strong business acumen, analytical skills, relationship-building ability, judgment, and prioritization.
• Ability to thrive in a fast-paced, high-growth, and evolving environment.

Culture & Benefits

• Remote-first work environment with office hubs in Denver and San Francisco.
• Culture centered on people first, ownership, impact, no ego, transparency, evidence-based decisions, and rapid iteration.
• Access to systems and tools including Asana, JIRA, Salesforce, and Looker.
• Security and privacy training is provided for work involving HIPAA-governed patient information.

Hiring process

• The first 90 days include learning the product and customer success strategy, shadowing client calls, and building stakeholder relationships.
• The role progresses to independent ownership of a defined book of business, including renewals, satisfaction, and reporting.