Customer Success Manager (Healthtech)

TL;DR

Customer Success Manager (Healthtech): Managing key accounts within the payer and employer sector to drive product adoption and achieve strategic customer outcomes. Focus on building executive-level relationships, securing renewals, and quarterbacking risk mitigation to ensure high-quality solution delivery.

Location: Remote (United States). Must not require employer-sponsored work authorization.

Salary: $113,000–$170,000 (base salary only).

Company

hirify.global is a data platform and technology company building AI-enabled precision health solutions to improve care and accelerate research.

What you will do

• Build and maintain trusted relationships with executives and key stakeholders to drive product adoption.
• Act as the primary point of contact for daily client interactions, reporting, and ad hoc requests.
• Develop success plans aligned with customer objectives and business structures.
• Secure renewals and identify growth opportunities to meet annual targets.
• Manage client escalations and lead risk mitigation processes to ensure positive outcomes.

Requirements

• 8+ years of experience in customer success or similar account management roles.
• 5+ years of experience managing high-value, complex, and strategic partnership accounts.
• Must be authorized to work in the United States without employer sponsorship.
• Bachelor’s degree or equivalent professional experience.
• Strong interpersonal and communication skills for cross-functional collaboration.

Culture & Benefits

• Comprehensive benefits package including bonus and equity.
• Opportunity to work at the intersection of data science and healthcare.
• Collaborative environment focused on precision health and patient outcomes.
• Emphasis on ownership, accountability, and continuous learning.