Principal Strategic Customer Success Account Manager (AI)

TL;DR

Principal Strategic Customer Success Account Manager (AI): Managing high-value strategic accounts to drive value realization, retention, and growth with an accent on AI-driven insights and executive engagement. Focus on leveraging predictive health signals to mitigate risk and driving product adoption through outcome-based planning.

Location: Remote (USA)

Salary: $114,500 - $148,800

Company

hirify.global provides enterprise SaaS solutions for tax and compliance management.

What you will do

• Serve as the primary strategic relationship owner for high-value accounts and act as a trusted advisor.
• Own customer lifecycle outcomes, including value realization, GRR, and NRR.
• Leverage AI-generated insights and predictive health signals to identify risks and growth opportunities.
• Lead executive-level engagements, business reviews, and risk mitigation discussions.
• Drive product adoption and renewals through outcome-based planning.
• Collaborate cross-functionally with Sales, Product, and Engineering to enhance customer experience.

Requirements

• 10+ years of professional experience, including 8+ years in Customer Success or related roles.
• Proven track record of managing strategic, high-value customer relationships.
• Must be based in the USA.
• Proficiency with Salesforce, Gainsight, or similar customer success platforms.
• Strong business acumen and ability to utilize data for risk and growth management.

Nice to have

• Bachelor’s degree in Business, Technology, or a related field.
• Experience with AI-enabled or data-driven Customer Success models.
• Familiarity with enterprise SaaS, ERP, or tax/compliance solutions.
• Previous consulting or strategic advisory experience.

Culture & Benefits

• Competitive compensation including the hirify.global Bonus Plan (VOB), sales commissions, and potential equity grants.
• Culture centered on clarity, urgency, purpose, and accountability ("The Winning Way").
• Opportunities to lead strategic initiatives and establish best practices for AI-enabled engagement.