Principal Strategic Customer Success Account Manager (AI Enabled, High-Touch)

Location: Remote USA

Base salary: $114,500–$148,800 per year, with potential eligibility for a bonus plan, sales commission or bonus, and equity grants.

Company

hirify.global provides enterprise tax and compliance solutions and develops software focused on customer value and business outcomes.

What you will do

• Own strategic relationships with high-value, high-touch customers and serve as a trusted advisor and escalation point.
• Drive customer lifecycle outcomes, including value realization, gross retention, renewals, and expansion.
• Use AI-generated insights, predictive health signals, product usage, and engagement data to identify risks and opportunities.
• Lead executive business reviews, value realization checkpoints, risk mitigation discussions, and cross-functional path-to-green plans.
• Partner with Sales and other teams to improve adoption, develop expansion opportunities, influence product strategy, and improve customer experience.
• Document customer health, engagement, risks, and outcomes using Salesforce, Gainsight, and AI-enabled tools.

Requirements

• 10+ years of professional experience, including 8+ years in Customer Success or related roles.
• Experience managing strategic, high-value customer relationships.
• Strong business acumen and ability to use data to manage customer risk and growth.
• Strong communication, executive presentation, collaboration, and influencing skills.
• Experience with Salesforce, Gainsight, or similar platforms.
• Ability to work remotely from the USA. Equivalent experience may substitute for a degree.

Nice to have

• Bachelor’s degree in Business, Technology, or a related field.
• Experience with AI-enabled or data-driven Customer Success models.
• Familiarity with enterprise SaaS, ERP, or tax and compliance solutions.
• Consulting or strategic advisory experience.
• Understanding of value realization and customer-driven product strategy.

Culture & Benefits

• Values include customer focus, teamwork, integrity, speed, agility, transparency, and continuous improvement.
• Opportunity to establish best practices for AI-enabled customer engagement, value realization, and risk management.
• Potential eligibility for the hirify.global Bonus Plan, role-specific sales commission or bonus, and equity grants.
• Full-time employment with compensation determined by experience, skills, geographic location, and business needs.