Senior Customer Success Manager - Ohio (Healthcare)

Location: Remote, U.S.-based; candidates must live in Ohio. Up to 30% travel may be required.

Salary: $95,000–$110,000 per year

Company

hirify.global provides a software platform that connects community-based organizations, government agencies, and healthcare organizations to coordinate health and social services and improve whole-person health outcomes.

What you will do

• Own strategic relationships and account strategies for complex customer portfolios, including Joint Success Plans.
• Drive product adoption, workflow optimization, measurable value, and customer outcomes using platform data and change management principles.
• Manage account health, retention, renewal planning, risk mitigation, and qualified expansion opportunities with Sales.
• Lead executive stakeholder meetings, QBRs, EBRs, renewal conversations, escalations, and customer problem-solving.
• Coordinate cross-functional teams on customer initiatives, dependencies, timelines, and project risks.
• Advocate for customer needs with Product and share best practices that improve team effectiveness.

Requirements

• 3+ years of experience in customer success, account management, or directly related work.
• 3+ years of experience supporting healthcare and/or government customers.
• Experience managing complex customer relationships and executive stakeholders.
• Experience with account planning, renewals, retention, expansion, product adoption, workflow improvement, or change management.
• Strong analytical skills and the ability to turn data into insights and action.
• Experience leading strategic customer meetings, escalations, and cross-functional work without direct authority.

Culture & Benefits

• Medical, dental, and vision insurance for team members and eligible dependents.
• Flexible time off, volunteer and mental health days, and 14 paid company-wide holidays.
• Paid parental leave, including for adoptive parents.
• 401(k) with employer match, immediate vesting, HSAs, FSAs, and commuter benefits.
• Mental health and wellness resources, employee resource groups, life and disability coverage, and other insurance options.
• Work-from-home equipment is provided, including a computer, mouse, keyboard, and approved supplies.