Benefitfocus Client Relationship Manager, Health Plan (SaaS)

Location: Fully remote, with no regular in-office requirement; position listed in Atlanta, GA

Annual base salary: $85,000–$95,000

Company

hirify.global's Benefitfocus provides cloud-based benefits software for consumers, employers, insurance carriers, and brokers.

What you will do

• Manage a portfolio of Health Plan customers throughout the customer lifecycle to improve satisfaction, retention, adoption, and business outcomes.
• Build strategic account plans, track success measures, maintain account health plans, and conduct monthly internal account reviews.
• Coordinate internal teams, external vendors, strategic partners, Account Executives, and operational stakeholders to deliver customer objectives.
• Serve as a trusted advisor, facilitate executive business reviews and customer meetings, and communicate complex business and technical concepts.
• Lead customer escalations, change orders, enhancement requests, remediation plans, and service-level improvements.
• Lead annual Open Enrollment planning and execution while contributing to program initiatives, process improvements, and CRM best practices.

Requirements

• Bachelor's degree required; master's degree preferred.
• 10+ years of experience in Customer Success, Account Management, Client Relationship Management, or related customer-facing roles.
• Experience managing complex strategic customers with significant visibility and business impact.
• Strong customer relationship and lifecycle management knowledge, consultative selling, upselling, facilitation, presentation, and problem-solving skills.
• Ability to influence cross-functional teams, work independently, resolve senior-level customer issues, and build credibility with executive stakeholders.
• Experience in fast-paced environments requiring resilience, adaptability, and effective communication.

Nice to have

• Six Sigma, PMP, or another relevant professional certification.
• Experience in Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, or Business Process Outsourcing.
• Experience supporting Health Plan customers and navigating complex enterprise client environments.

Culture & Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) plan with company matching contributions of up to 6%.
• Employer-paid cash balance retirement plan with a 4% contribution.
• 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.
• Culture centered on customer focus, critical thinking, teamwork, business acumen, learning agility, inclusion, and equal opportunity.