Insurance Service Analyst II - Commercial Lines (Insurance)

Location: Remote within the lower 48 U.S. states. Class training runs from 8:00am–4:30pm CST; after training, work hours may fall between 7:00am and 7:00pm CST. Flexible work options may be available after successful performance.

Salary: $46,345–$80,700 annually. Expected starting salary: $46,345–$65,100 annually.

Company

hirify.global is a Fortune 100 insurance company providing property and casualty insurance products and customer services.

What you will do

• Handle complex inbound calls, emails, chats, and texts from customers, agents, third parties, and business partners.
• Service commercial, small and middle market, farm, and processing accounts across multiple insurance products.
• Diagnose and resolve policy and billing issues, process policy changes and payments, and provide requested documentation.
• Advise customers and agents on policy options, next steps, and insurance needs while supporting retention.
• Complete follow-up processing, navigate multiple systems, and minimize transfers, issues, and callbacks.
• Support peers as a subject matter expert and recommend process and performance improvements.

Requirements

• At least two years of insurance experience.
• High school diploma or comparable qualification; some undergraduate study is preferred.
• Must be able to work remotely from one of the lower 48 U.S. states.
• Strong customer service, communication, active listening, issue diagnosis, problem-solving, and customer advocacy skills.
• Ability to obtain and maintain required state insurance licenses and complete continuing education; failure to obtain required licenses may result in termination.
• Ability to manage schedules, perform basic math, work reliably in a call center environment, and use multiple computer systems.

Culture & Benefits

• Full-time, individual contributor position reporting to a Commercial Lines Customer Service Supervisor.
• Non-exempt and overtime-eligible role with non-standard hours based on customer demand.
• Medical, dental, and vision coverage; life insurance; short- and long-term disability coverage.
• Paid time off, nine paid holidays, Lifetime paid time off, and Unity Day paid time off.
• 401(k) with company match and a company-paid pension plan.
• Credit and/or background checks are required as part of the selection process.

Hiring process

• Four positions are available with a start date of October 12, 2026.
• Applications are currently anticipated to be accepted until September 2, 2026, subject to early closure.