Customer Success Specialist (German Speaker) (SaaS)

TL;DR

Customer Success Specialist (SaaS): Driving product activation and onboarding for customers in the Design & Manufacturing space with an accent on proactive outreach and adoption strategies. Focus on reducing friction points, analyzing usage data, and maximizing long-term customer value.

Location: Hybrid (Barcelona, Spain)

Company

hirify.global is a global leader in software for architecture, engineering, construction, manufacturing, and media and entertainment.

What you will do

• Act as the primary point of contact during product activation, guiding customers through setup and user assignment.
• Execute high-volume proactive outreach via phone, email, and digital channels to drive adoption.
• Develop onboarding strategies to increase product usage and customer value.
• Identify and resolve friction points in the early customer journey to mitigate risk.
• Analyze usage data to identify trends and improve customer outcomes.
• Collaborate with Sales, Channel Partners, and Support to achieve success milestones.

Requirements

• Fluency in English and German (written and spoken).
• Experience in customer-facing roles such as Customer Success, Account Management, or technical support.
• Familiarity with hirify.global Fusion or comparable D&M tools (e.g., SolidWorks, CATIA, Siemens NX).
• Proficiency in Salesforce or a similar CRM system.
• Must be based in or able to work from Barcelona, Spain (Hybrid).

Nice to have

• Additional fluency in French or Italian.
• Background in MFG, D&M, PLM, or a related technical field.
• Experience with SaaS, cloud-based software, or subscription models.
• Bachelor’s degree in Engineering, IT, or a related discipline.

Culture & Benefits

• Competitive compensation package including base salary and annual cash bonuses.
• Equity opportunities through stock grants.
• Comprehensive benefits package and a culture of belonging.
• Opportunity to work with industry-leading software shaping the future of making.