Customer Success Advisor, France

TL;DR

Customer Success Advisor, France (hirify.global solutions): Supporting AEC and D&M customers through onboarding, adoption, and value realization with an accent on scalable engagement, product usage, and customer retention. Focus on analyzing account health, prioritizing high-risk portfolios, and designing data-driven success plans across complex customer workflows.

Location: Barcelona, Spain

Company

Software company creating tools that help organizations design and manufacture buildings, products, factories, vehicles, and media.

What you will do

• Manage a tiered portfolio of Territory, Regional, and selected Enterprise accounts using scalable digital engagement and targeted high-impact interactions.
• Guide customers through onboarding and adoption across Architecture, Engineering & Construction and Design & Manufacturing workflows.
• Use account health, usage data, risk signals, and business insights to prioritize activities and improve customer outcomes.
• Drive measurable increases in product assignment, active usage, engagement, and retention.
• Build relationships with stakeholders and collaborate with Sales, Channel, and Support teams.
• Develop and execute customer success plans for high-risk and higher-value accounts.

Requirements

• Professional working proficiency in English and French required.
• At least 3 years of experience in Customer Success, Account Management, or Consulting.
• Experience managing portfolios across scaled and higher-value customer segments.
• Background in Engineering, Architecture, Manufacturing, or a related technical field.
• Knowledge of customer lifecycle management, adoption, retention, stakeholder management, prioritization, and risk management.
• Ability to analyze AEC and/or D&M customer processes and translate insights into adoption strategies.

Nice to have

• Experience working across both AEC and D&M industries.
• AI savviness.

Culture & Benefits

• Work in a diverse, collaborative, and inclusive environment.
• Contribute to products that support sustainable buildings, clean transportation, smart factories, and creative production.
• Compensation may include base salary, annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• Benefits and compensation depend on experience and geographic location.