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Customer Success Advisor, France
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Advisor, France (AEC and D&M): Driving customer onboarding, product adoption, and retention for a hybrid portfolio of Architecture, Engineering & Construction and Design & Manufacturing accounts with an accent on data-driven customer health management, stakeholder engagement, and scalable success programs. Focus on stabilizing high-risk accounts, increasing product assignment and active usage, and translating customer processes into targeted adoption strategies.
Location: Barcelona, Spain
Company
develops software that helps innovators design and make buildings, vehicles, factories, and other products.
What you will do
- Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts using scaled, digital-first customer success models.
- Guide customers through onboarding, adoption, and value realization across Architecture, Engineering & Construction and Design & Manufacturing workflows.
- Build relationships with key stakeholders and adapt engagement based on account health, risk, and business impact.
- Execute targeted actions for high-risk accounts to stabilize engagement and improve customer outcomes.
- Drive measurable increases in product assignment, active usage, retention, and customer engagement.
- Collaborate with Sales, Channel, and Support teams to deliver consistent customer outcomes at scale.
Requirements
- Professional working proficiency in English and French.
- 3+ years of experience in Customer Success, Account Management, or Consulting.
- Experience managing portfolios across scaled and higher-value customer segments.
- Background in Engineering, Architecture, Manufacturing, or a related technical field.
- Understanding of customer processes and adoption strategies across AEC and/or D&M industries.
- Strong customer lifecycle management, stakeholder management, communication, prioritization, risk management, and data-driven decision-making skills.
Nice to have
- AI savviness.
Culture & Benefits
- Full-time employment within a culture focused on belonging and meaningful work.
- Compensation may include annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
- In-person onboarding and/or identity verification may be required.
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