Customer Success Manager II (SaaS)

TL;DR

Customer Success Manager II (SaaS): Managing client renewals, retention, and feature adoption for technology-focused brands with an accent on strategic guidance and product usage analysis. Focus on building strong customer relationships, driving net retention targets, and coordinating cross-functional support to ensure seamless value realization.

Location: Must be based in Spain (Remote/Hybrid)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized, AI-powered experiences across all customer touchpoints.

What you will do

• Own client renewals, retention, and net retention targets for your customer portfolio.
• Serve as the primary point of contact and trusted advisor for your customers.
• Partner with Account Executives to ensure commercial alignment and excellent customer experience.
• Drive feature adoption by creating shared Success Plans and providing strategic guidance.
• Analyze product usage data to proactively identify account health risks and growth opportunities.
• Coordinate with internal teams like Technical Support and Deliverability Services to resolve customer needs.

Requirements

• Must be based in Spain.
• Fluency in English and Spanish (written and verbal).
• 2-5 years of experience in Customer Success, Onboarding, Implementation, or Project Management.
• Proven track record of managing complex accounts with multiple stakeholders.
• Domain knowledge in at least two of the following: SaaS, Mobile, APIs, Marketing Automation, or Marketing Analytics.
• Strong communication, follow-up, and time management skills.

Nice to have

• Experience working with technology companies with 100-1,000 employees.
• Ability to travel internationally for onsite client meetings.

Culture & Benefits

• Competitive compensation including equity and stock purchase plans.
• Comprehensive medical, dental, and vision benefit plans.
• Flexible paid time off and parental leave.
• Professional development support with a yearly learning stipend.
• Collaborative, transparent, and inclusive work environment.