Customer Success Manager II (SaaS)

Location: Remote - Spain; regular onsite customer meetings and possible international travel may be required.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, and AI-powered marketing optimization.

What you will do

• Own customer renewals, retention, and net retention targets.
• Act as the main customer contact and trusted advisor, partnering with Account Executives on commercial alignment and customer experience.
• Drive feature adoption through shared success plans, strategic guidance, enablement, training, and ongoing advice.
• Analyze product usage to identify account-health risks, growth opportunities, and potential upsell opportunities.
• Build customer advocacy, gather product feedback, and contribute insights to product development.
• Coordinate with Technical Support, Industry Solutions, Deliverability Services, and Onboarding Managers to provide seamless customer support and transitions.

Requirements

• 2–5 years of relevant experience in Customer Success, Onboarding, Implementations, or Project Management.
• Experience managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities.
• Strong written and verbal communication, follow-up, relationship-building, and time-management skills.
• Domain knowledge in at least two of SaaS, mobile, APIs, marketing automation, direct marketing, marketing analytics, or programming such as HTML.
• Fluency in English and Spanish is required.
• Ability to work remotely from Spain and spend time onsite with customers, with possible international travel.

Culture & Benefits

• Collaborative, transparent, inclusive, and team-oriented work environment.
• Flexible paid time off and benefits that may include medical, dental, vision, life, and disability coverage.
• Retirement and Employee Stock Purchase Plans, with compensation that may include equity.
• Family services, fertility benefits, and equal paid parental leave.
• Professional development through career pathing, learning platforms, and an annual learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and a curated in-office experience.

Hiring process

• Applications may be reviewed using AI-assisted screening and administrative tools.
• Recruiting teams remain responsible for hiring decisions and participate throughout the process.