Manager, Training & Enablement

Location: United States; Remote

Company

hirify.global provides telehealth support solutions that help companies deliver virtual care across a broad range of specialties in all 50 states.

What you will do

• Own the Patient Services training philosophy, framework, curriculum standards, delivery model, and measured outcomes for internal and BPO agent populations.
• Design train-the-trainer standards, materials, certification, and verification for international BPO partners across phone and asynchronous support channels.
• Build quality, reinforcement, retention, and post-training verification mechanisms tied to first contact resolution, CSAT, average handle time, quality scores, and ramp velocity.
• Develop ramp curricula, client-specific documentation, launch-readiness processes, and surge-response playbooks for new clients and changing programs.
• Manage and develop the training team while partnering with Workforce Management on capacity planning and ramp demand.
• Collaborate with Clinical and Medical Operations, Clinical Education, Programs, Implementation, and Customer Success, while maintaining HIPAA/PHI and clinical-documentation standards.

Requirements

• 4+ years of experience in training, enablement, or learning and development.
• 2+ years of people management experience, ideally leading a training or enablement function.
• Demonstrated expertise in adult learning, instructional design, curriculum design, and delivery for front-line or agent populations.
• Experience with international learner populations, different learning styles, cultural contexts, and train-the-trainer models.
• Experience connecting training with measurable outcomes, quality assurance data, retention verification, and coaching improvements.
• Understanding of HIPAA/PHI handling and clinical-documentation standards.

Nice to have

• Experience working with offshore BPO teams.
• Healthcare, telehealth, or telemedicine experience.
• Hands-on experience with Litmos or other LMS platforms and Confluence or similar knowledge-base tools.
• Familiarity with Healthie, Zoho Desk, Amazon Connect, or other contact-center and EHR systems.
• Experience launching training programs in a high-growth environment.

Culture & Benefits

• Flat organizational structure with autonomy to introduce ideas and improvements.
• Medical, dental, and vision plans.
• Flexible Spending and Health Savings Accounts.
• Flexible paid time off.
• 401(k) with company match, life insurance, pet insurance, and additional benefits.