Sales Support Representative

Location: Remote nationwide within the United States; occasional travel to hirify.global offices for training or meetings may be required.

Salary: $43,000–$56,200 per year

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to people served through Medicare, Medicaid, and other programs.

What you will do

• Provide administrative and operational support to call center and customer success operations.
• Maintain operational reports, performance trackers, action items, documentation, and team deliverables.
• Coordinate onboarding, system access, operational readiness, and follow-up activities for new hires and business partners.
• Monitor call queues, staffing levels, agent availability, and resource deployment during AEP and other peak periods.
• Support sales, retention, process improvement, compliance, audit preparation, and corrective action initiatives.
• Prepare status updates for leadership and escalate risks, barriers, and missed deadlines.

Requirements

• At least 1 year of experience in call center, customer service, sales support, administrative, or operational support work.
• Strong organizational, time management, follow-up, communication, and attention-to-detail skills.
• Ability to manage multiple priorities, coordinate workstreams, identify trends, and work independently across teams.
• Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and Teams.
• For home work, a minimum internet speed of 25 Mbps download and 10 Mbps upload is required, along with a dedicated space that protects member PHI and HIPAA information.

Nice to have

• Experience with reporting, workforce management, project coordination, or operational processes.
• Associate's or bachelor's degree.
• Health insurance license.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability, life insurance, and other wellness benefits.