Customer Success Manager / Account Manager (Client Retention & Growth)

Location: Remote from Mexico, Colombia, Argentina, Peru, or Costa Rica; overlap with U.S. business hours required.

Company

hirify.global is hiring for a client-facing customer success and account management role focused on retention and account growth.

What you will do

• Manage assigned customer relationships as the primary point of contact.
• Support customer onboarding and implementation, coordinating internal handoffs and tracking follow-ups.
• Conduct regular check-ins, understand customer goals, and ensure ongoing value from services.
• Identify retention risks, address customer concerns, and coordinate issues through resolution.
• Maintain accurate CRM records, account information, conversations, commitments, and next steps.
• Identify and coordinate appropriate upsell and cross-sell opportunities.

Requirements

• At least 2 years of experience in customer success, account management, client services, or a related client-facing role.
• Excellent spoken and written English.
• Strong relationship-building, communication, organization, and follow-through skills.
• Ability to manage multiple customer relationships and handle difficult conversations professionally.
• Ability to take ownership of customer concerns through resolution and work independently in a remote environment.
• Ability to overlap with U.S. business hours.

Nice to have

• Experience managing a portfolio of customer accounts or supporting onboarding and implementation.
• Familiarity with HubSpot, Salesforce, or other CRM platforms.
• Experience identifying upsell or cross-sell opportunities.
• Experience working with U.S.-based customers.
• Background in B2B services, SaaS, agencies, or other client-focused businesses.

Culture & Benefits

• Fully remote work arrangement within the listed countries.
• Independent ownership of customer relationships and concerns.
• Regular customer communication focused on satisfaction, retention, and long-term value.

Hiring process

• Initial application followed by a required Spark Hire one-way video interview.
• Video interview with a hirify.global recruiter.
• Client interview, followed by offer and onboarding.