Customer Success Manager

Location: Hong Kong; Workplace: Remote

Company

hirify.global provides infrastructure and connectivity services for enterprise customers and partners.

What you will do

• Manage, grow, and retain revenue across a defined portfolio of direct and partner-managed customers.
• Lead proactive customer outreach, onboarding, adoption, renewals, and ongoing engagement with products and strategic partners.
• Identify and execute upsell, cross-sell, and account growth opportunities through tailored customer strategies.
• Represent customer needs internally, resolve commercial and service-impacting issues, and improve the overall customer experience.
• Track customer sentiment, account records, opportunity pipelines, and forecasting activity in Salesforce.
• Collaborate with Sales, Solutions Architecture, Marketing, Finance, Operations, and regional stakeholders.

Requirements

• 3+ years of experience in Customer Success, Account Management, or equivalent roles in enterprise software, internet, or telecommunications.
• Strong commercial acumen and a consultative, value-driven sales approach.
• Ability to work effectively in fast-paced, technical environments with changing priorities.
• Excellent verbal and written communication and effective collaboration across global teams and customers.
• Strength in identifying customer pain points and proposing solutions that deliver tangible value.
• Experience using Salesforce or similar CRM platforms; understanding of enterprise cloud and virtualized compute environments is desirable.

Culture & Benefits

• Flexible working environments.
• Birthday leave.
• Study and training allowance plus 5 days of paid study leave.
• Creative, contemporary workspaces and a team of industry experts and new talent.
• Legend and Kudos awards recognizing success.
• Health and wellness program.

Hiring process

• Candidates who meet the selection criteria will be invited to an interview.