Customer Education Manager

Location: Remote in the USA. Applicants within 45 miles of the Westlake/Dallas, Texas office should work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays.

Annual US base salary: $91,200–$120,000 USD, with potential bonuses and additional benefits.

Company

hirify.global provides a technology learning platform with curated courses, skill assessments, and immersive experiences for individuals, companies, and government organizations.

What you will do

• Identify customer educational needs and develop solutions that support customer success and business outcomes.
• Lead cross-functional projects end-to-end, managing timelines, deliverables, subject-matter experts, and evaluation.
• Build and operate webinar programs combining evergreen content with material based on trends and customer needs.
• Analyze qualitative and quantitative data to identify learning gaps and measure content performance, engagement, traffic, support-ticket reduction, and CSAT.
• Create just-in-time educational resources that help customers use their hirify.global subscriptions effectively.
• Own customer playbooks, content creation, customer-team training, and operational readiness for new features and products.

Requirements

• 5+ years of experience developing self-serve customer education strategies.
• 5+ years of experience leading large, cross-functional projects.
• Experience in SaaS and recurring-revenue businesses, with a strong understanding of B2B SaaS.
• Proven experience with CRM and customer-success platforms such as Salesforce, Gainsight, Pendo, Zendesk, or Tableau.
• Strong communication and storytelling skills, including the ability to translate complex concepts for diverse audiences.
• Bachelor’s degree and experience in customer success, customer education, marketing, product, or another customer-facing role.

Culture & Benefits

• Blended work environment supporting collaboration, flexibility, and connection across teams.
• Mission-driven focus on technology upskilling and measurable customer impact.
• Inclusive culture focused on belonging, continuous learning, and professional growth.
• Competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, and professional development funds.