Senior Client Support Associate (Healthcare)

Location: Remote or hybrid within the United States; teams primarily operate from the New York Metropolitan area and remotely via the San Francisco Bay Area and Seattle. New York City employees work onsite three days per week; employees in Boston, DC, Chicago, Seattle, and San Francisco attend monthly Work Together Days.

Salary: $98,000–$115,000 per year, plus equity and benefits.

Company

hirify.global is a virtual healthcare platform providing women's and family health programs to employers, health plans, and consumers.

What you will do

• Identify patterns in client support tickets and surface opportunities across processes, products, and client relationships.
• Analyze data and trends to diagnose issue volume and client friction.
• Monitor operational KPIs and improve outcomes through data-informed decisions.
• Identify and resolve root causes to reduce ticket volume and increase self-service capabilities.
• Prioritize client issues, custom requests, and performance work while managing multiple open threads through resolution.
• Collaborate with Product, Engineering, Clinical, Legal, Finance, and other stakeholders, while onboarding and mentoring newer team members.

Requirements

• Active US work authorization is required.
• 4–6 years of experience in client support, operations, or a client-facing operations role.
• Experience independently managing complex, multi-stakeholder projects with measurable outcomes.
• Clear executive communication and sound judgment about escalation and decision-making.
• Strong analytical and problem-solving skills, including using data to frame decisions and measure impact.
• Experience with escalation, exception-handling, or decision-approval workflows, plus a bachelor's degree or equivalent experience.

Nice to have

• Health tech, healthcare, benefits, payer-side, or other regulated-industry experience.
• Knowledge of women's and family healthcare trends.
• Familiarity with Salesforce, JIRA, and Looker.
• Experience in a high-growth or startup environment.

Culture & Benefits

• Flexible hybrid work model with remote work and scheduled in-person collaboration.
• Employer-covered health, dental, and insurance plan options.
• Access to Maven's healthcare platform, wellness partnerships, and whole-self care resources.
• 16 weeks of fully paid parental leave and a new parent stipend for eligible employees.
• Annual professional development stipend, personal career coaching, and 401(k) matching for US-based employees.