Scaled Customer Success Manager - Ads

Location: US Remote

Annual base salary: $85,000–$90,000 USD, plus eligibility for an additional annual bonus.

Company

hirify.global provides a Commerce Media OS powered by AI and real-time data for advertising across global retail media networks, serving brands and agencies.

What you will do

• Build and manage digital and one-to-many Customer Success strategies for Helium 10 Ads and Amazon Seller Central advertising customers.
• Develop onboarding, adoption, renewal, and expansion frameworks for a broad ads customer portfolio where established playbooks do not exist.
• Manage a small book of direct business, maintain strategic account relationships, conduct quarterly business reviews, and identify expansion opportunities.
• Become an expert in Amazon advertising campaigns, bid optimization, keyword targeting, budget allocation, and performance metrics.
• Use customer and campaign data to create targeted engagement programs and measure advertising ROI, retention, and expansion outcomes.
• Partner with Support, Marketing, Product, and Brand Evangelists to improve ads education, self-serve experiences, and adoption of new advertising features.

Requirements

• 5+ years of experience in customer success, account management, or customer retention, with a record of independently owning end-to-end programs.
• Hands-on experience with Amazon Seller Central Ads, including Sponsored Products, Sponsored Brands, Sponsored Display, or the Helium 10 Ads platform.
• Deep knowledge of Amazon advertising campaign structures, bidding mechanics, keyword research and targeting, budget optimization, and ROI measurement.
• Experience managing a book of business, growing revenue through expansion, and combining scaled one-to-many engagement with strategic one-to-one relationships.
• Experience with automation tools, CRM and marketing platforms, customer data platforms, and advertising analytics.
• Strong communication, interpersonal, and data literacy skills, with the ability to translate campaign data into clear customer recommendations.

Culture & Benefits

• Flexible paid time off, paid holidays, and floating holidays.
• Medical, dental, vision, FSA, HSA with employer contribution, life insurance, and pet insurance.
• 401(k) with employer match and paid parental leave.
• Up to two paid volunteer days with a 501(c) organization.
• Company-subsidized Wellhub and Peloton memberships.
• Fertility and family-building information platform through Carrot.