Senior Client Success Manager

Location: St. Paul, Minnesota office with a hybrid schedule for local candidates; remote work available for candidates outside commuting distance of an hirify.global office. Applicants must be legally authorized to work in the United States.

Salary: $80,000–$95,000 per year

Company

hirify.global provides enterprise engagement and loyalty platform technology for employees, consumers, members, and channel partners across multiple industries.

What you will do

• Build and maintain relationships with key enterprise client contacts as a trusted advisor and primary point of contact.
• Oversee client engagement and loyalty programs, ensuring objectives are met and expectations are exceeded.
• Collaborate with Customer Success, Sales, Product, and other internal teams to implement and optimize client solutions.
• Monitor program performance, analyze metrics, and create case studies with actionable recommendations.
• Gather client feedback, resolve issues, and develop strategic plans aligned with client business goals.
• Prepare and present regular reports on program success and project outcomes.

Requirements

• 5+ years of experience in client success, account management, or a similar role in engagement or technology.
• Strong relationship-building, interpersonal, analytical, problem-solving, verbal, and written communication skills.
• Experience managing multiple projects simultaneously and delivering results on schedule.
• Familiarity with engagement and loyalty platforms and the ability to quickly learn new technologies.
• Bachelor’s degree in business, marketing, or a related field.
• Legal authorization to work in the United States is required; visa sponsorship is not provided now or in the future.

Nice to have

• Advanced degree or certifications in client success management.
• Experience working with Fortune 500 companies or large enterprise clients.

Culture & Benefits

• Inclusive workplace focused on diversity, sustainability, and authentic participation.
• Medical, dental, and vision coverage, with additional care and wellness resources in select locations.
• Paid long-term disability and life insurance, HSA/FSA plans, and voluntary benefits.
• 401(k) matching, financial planning resources, education reimbursement, and EAP resources.
• 13 paid holidays, PTO, employee incentives, referral bonuses, career growth opportunities, and a flexible hybrid work environment.