Manager, Field Operations (SaaS)

Location: United States. Fully remote for candidates living outside a 30-mile radius of a hirify.global office; hybrid with three office days per week for candidates within that radius.

Salary: $80,900–$224,900 USD base salary annually, with potential annual performance bonus, stock, and other incentive compensation.

Company

hirify.global provides cloud contact center software for customer experience operations.

What you will do

• Own the weekly forecast cadence for an assigned sales region or segment and deliver accurate forecasts to Sales and Finance leadership.
• Monitor pipeline coverage, stage aging, slippage, creation velocity, win rates, quota attainment, and rep productivity.
• Build the analytical foundation for quarterly business reviews, executive reviews, and board-facing reporting.
• Maintain Salesforce and BI dashboards, analyze performance drivers, and recommend actions based on data.
• Drive sales process compliance, CRM data quality, opportunity hygiene, stage-gate criteria, and adoption of sales methodology.
• Support territory and quota planning, compensation rollouts, quarter-end close, operational issue resolution, and scalable Sales Operations solutions.

Requirements

• 5+ years of experience in Sales Operations, Field Operations, Revenue Operations, or Sales Strategy, ideally in B2B SaaS.
• Demonstrated ownership of a forecasting process and strong understanding of pipeline coverage, conversion, velocity, win rate, ACV, ramp, and productivity metrics.
• Deep Salesforce experience, including report and dashboard creation, plus hands-on experience with BI or visualization platforms.
• Advanced analytical, communication, and stakeholder management skills, including credibility with VP-level and executive stakeholders.
• Experience driving process change across a distributed sales organization and working with the wider GTM technology stack, including CPQ and forecasting tools.
• Bachelor’s degree or equivalent practical experience; ability to work independently in a fast-moving, remote-friendly environment.

Nice to have

• Experience in contact center, customer experience, or communications technology.
• International or multi-region Sales Operations experience.
• SQL, Excel modeling, or comparable data tooling skills.
• Experience with MEDDPICC, Command of the Message, or Force Management.
• Salesforce Administrator certification.

Culture & Benefits

• Team-first, inclusive environment focused on diversity, authenticity, innovation, and collaboration.
• Health, dental, and vision coverage from the first day of employment, including full employee-premium coverage for these plans.
• Short- and long-term disability, basic life insurance, and a 401(k) plan with employer matching.
• Mental health support, employee stock purchase plan, paid time off, company holidays, paid volunteer hours, and 12 weeks of paid parental leave.

Hiring process

• Recruiter provides details about the specific compensation package during the hiring process.