Customer Experience Advisor (Retail Banking)

Location: Wembley Branch, United Kingdom; onsite, 35 hours per week on a rota from Monday to Saturday, between 8am and 6pm

Salary: £27,138 starting salary, plus a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

Company

hirify.global is a global banking organisation focused on customer-centric transformation, technology, innovation, and helping people and businesses prosper.

What you will do

• Act as the first point of contact for customers in the branch and over the phone.
• Assist with day-to-day banking transactions, customer queries, and servicing.
• Answer customer calls into the contact centre.
• Build customer relationships, understand needs, and find appropriate solutions.
• Develop knowledge of banking products and services.
• Identify ways to improve the customer experience and protect customers from fraud and scams.

Requirements

• Proven ability to deliver outstanding customer service in a face-to-face or telephone-based environment.
• Effective communication skills and the ability to understand customer needs.
• Flexible, adaptable, and comfortable working across a broad range of activities.
• Right to work in the United Kingdom is required to commence employment.

Nice to have

• Strong desire to go above and beyond for customers.
• Effective team-working skills with a flexible, can-do approach.
• Openness to activities outside standard expectations.
• Ability to grow and adapt to changing business needs and priorities.

Culture & Benefits

• 25 days’ holiday plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days per year.
• Voluntary healthcare benefits, including medical insurance, dental insurance, and health assessments.
• Employer pension contributions of 8%, increasing up to 12.5% when the employee contributes.
• Death-in-service, income protection, life assurance, and critical illness cover options.
• Wellbeing support, enhanced family leave, childcare options, volunteering opportunities, and access to hirify.global product discounts.
• International career development opportunities across hirify.global’s global network.

Hiring process

• Submit an application for the branch-based role.
• Accessible application support is available during the recruitment process.