Manager, E-Commerce Operations & Analytics (AI)

Location: Woodbury, MN, United States; hybrid work with on-site days Monday through Thursday and remote optional on Fridays

Salary: $80,000–$90,000 per year

Company

Purpose Brands operates franchise brands including hirify.global, Orangetheory, Waxing the City, and The Bar Method.

What you will do

• Support daily e-commerce operations for legacy SEB brands on Adobe Commerce (Magento), including product setup, promotions, catalog updates, and site operations.
• Partner with BDA, IT, product, marketing, finance, supply chain, FedEx, and third-party vendors to resolve operational and technology issues.
• Lead order management reporting, dashboards, models, exception reporting, KPI monitoring, and process improvement initiatives.
• Analyze complex data, shipping and delivery performance, and operational issues to provide actionable recommendations.
• Identify opportunities to use AI and automation, automate recurring reporting, and lead root-cause analysis and corrective actions.
• Develop working knowledge of BigCommerce and provide backup support during absences, peak periods, and critical business needs.

Requirements

• Strong e-commerce operations experience and ability to manage detailed day-to-day platform responsibilities.
• Advanced Excel skills, strong analytical abilities, and experience working with data.
• Strong problem-solving, root-cause analysis, organization, ownership, and follow-through.
• Ability to learn new platforms, systems, and processes quickly and collaborate across functions.
• Experience with Adobe Commerce/Magento is preferred; experience with ERP, order management, Power BI, or SQL is also preferred.
• Experience using AI and automation to improve productivity and decision-making.

Nice to have

• BigCommerce experience.
• Experience with e-commerce, supply chain, or technology projects.

Culture & Benefits

• Hybrid work environment with remote Fridays and on-site work Monday through Thursday.
• Medical, dental, and vision coverage.
• Life and disability insurance, unlimited time off, and paid holidays.
• 401(k) savings plan with 4% matching.
• Mental health benefits, including 10 coaching and therapy sessions.
• Professional development opportunities, brand discounts, reimbursements, team-building activities, and in-house workout facilities.