Product Operations Partner (Bill Pay)

Company

Ramp builds smart infrastructure for finance teams embedded in the transaction flow of every dollar a business spends.

What you will do

• Own the voice-of-customer loop for Bill Pay by capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels.
• Partner with Product, Engineering, and Design to turn customer feedback into actionable product requirements and specs.
• Own launch operations for new Bill Pay features moving from Alpha to GA.
• Directly ship product improvements (UX fixes and paper cuts) using AI tools, maintaining a backlog focused on reducing customer friction.
• Use AI to automate processes around release management and feedback collection to help internal teams support customers and troubleshoot issues.
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows.

Requirements

• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; payments, accounts payable, fintech workflows, or financial operations experience preferred.
• Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction.
• Ability to translate qualitative feedback into crisp requirements and operational processes.
• Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders.
• Strong problem solving, prioritization, and communication skills with a bias to ship improvements quickly and measure impact.
• Experience using AI tools (e.g., Claude Code) to accelerate work and deliver product improvements.

Culture & Benefits

• Hybrid role requiring in-person comfort at NYC HQ (near Madison Square Park) or SF (Financial District) at least 3 days/week.
• Flexible PTO and health & wellness stipend.
• Unlimited AI token usage and centralized home-office equipment ordering.
• Comprehensive medical, dental, and vision coverage (100% for you; partial for dependents) plus 401(k) with employer match.
• Parental leave at 100% pay (up to 16 weeks birthing + bonding or 8 weeks bonding only), plus additional time at reduced pay.
• Relocation support to NYC or SF (as needed).