Evergreen Enterprise Customer Success Manager (Remote-US) (SaaS)

Location: Remote within the United States; ability to travel 25–40% required.

Salary: $90,000–$110,000 per year, plus potential bonuses, equity, and OTE.

Company

hirify.global provides connected worker software that helps manufacturing companies connect processes, people, and platforms for frontline digital transformation.

What you will do

• Build and maintain long-term relationships with enterprise clients and serve as the primary contact for inquiries, issues, and escalations.
• Develop customer success plans, conduct regular check-ins and quarterly business reviews, and help customers maximize software value.
• Monitor customer health, satisfaction, retention, and product usage while identifying growth and improvement opportunities.
• Lead and manage customer success teams and collaborate with internal teams to address customer needs.
• Create ROI analyses, develop customer advocates, and relay feedback to the product development team.
• Track customer success metrics and report customer health and success initiatives to leadership.

Requirements

• Bachelor’s degree in Business, Computer Science, Marketing, Communications, or a related field.
• 7+ years of experience in customer success, account management, or a related software-industry role.
• Experience leading and managing customer success teams and growing customer relationships.
• Strong understanding of SaaS business models and technology, with excellent communication, interpersonal, problem-solving, and proactive customer-management skills.
• Proficiency with CRM and customer success tools, including Salesforce, as well as Microsoft and Google productivity suites.
• Must be authorized to work for any employer in the United States; visa sponsorship or transfer of sponsorship is not available.

Nice to have

• Knowledge of the manufacturing industry.
• Refugee or asylee status with proof available before employment begins.

Culture & Benefits

• Remote-friendly work environment.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities and a collaborative work environment.
• Gym membership and home-office setup stipends.