Inside Customer Success Manager (SaaS)

TL;DR

Inside Customer Success Manager (SaaS): Managing customer accounts and driving the adoption of digital employee experience software with an accent on proactive IT optimization. Focus on solving complex technical challenges and ensuring high levels of customer satisfaction and retention.

Location: Hybrid in Boston, MA, USA

Company

hirify.global is a leader in digital employee experience management software, providing IT leaders with visibility to diagnose and fix workplace issues at scale.

What you will do

• Manage a portfolio of customers to ensure high platform adoption and overall success.
• Guide IT teams in transitioning from reactive problem solving to proactive optimization of the digital workplace.
• Collaborate with clients to diagnose and resolve issues impacting employees across various applications and networks.
• Drive customer retention and satisfaction by maximizing the value derived from the DEX platform.

Requirements

• Must be based in or able to work from Boston, MA
• Experience in Customer Success or Account Management within the software/SaaS industry.
• Ability to operate effectively in a hybrid work environment.

Culture & Benefits

• Unlimited vacation in addition to 15 days of holidays and 11 company-paid holidays.
• 100% company-covered health, dental, and vision insurance for US employees.
• 401(k) plan with up to 4% immediate company matching contributions.
• Hybrid work model balancing office presence with remote flexibility.
• Up to 16 weeks of paid leave for primary caregivers and 6 weeks for secondary caregivers.
• Free access to professional training platforms for skill enhancement.