Customer Success Team Manager (SaaS)

Location: Remote within the United States

Salary: On-target earnings of $110,000–$130,000 annually.

Company

hirify.global provides workforce compliance technology and data solutions for healthcare professionals, employers, and regulators.

What you will do

• Lead, coach, and develop a team of Customer Success professionals through training, feedback, and performance management.
• Support complex renewals, expansions, and upsells for high-value enterprise accounts in partnership with Sales and other teams.
• Develop customer success strategies to improve satisfaction, retention, advocacy, and net revenue retention.
• Analyze customer health data to mitigate churn risks and identify product and service improvement opportunities.
• Partner with Operations, Product, Marketing, and Sales leadership on workflows, account growth strategies, and cross-functional initiatives.
• Manage capacity planning and resource allocation, present performance insights to senior leaders, and improve playbooks and training materials.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least 5 years of experience in customer success, account management, or a similar role, preferably in SaaS.
• At least 2 years of experience leading and managing Customer Success professionals.
• Track record of driving customer retention, growth, and advocacy, with strong knowledge of customer lifecycle methodologies.
• Strong communication, presentation, analytical, and problem-solving skills, including data reporting and external business reviews.
• Experience with customer success platforms and CRM systems, plus the ability to work effectively in a fast-paced remote environment.

Nice to have

• Experience with Gainsight, Planhat, or HubSpot.
• Familiarity with healthcare and the populations served.
• Experience managing enterprise-level accounts and guiding teams and strategic accounts simultaneously.

Culture & Benefits

• Professional development allowance.
• Flexible work environment with ample paid time off, including volunteer time, birthday leave, and parental leave.
• US employees receive 401(k) matching and financial planning resources.
• US employees can choose from HSA, FSA, and traditional medical, dental, and vision insurance options.
• US employees receive an annual Lifestyle Spending Account for personal well-being and remote-work needs.