Associate Customer Success Manager

Location: Remote, candidates must be based in Costa Rica

Salary: $35,000–$40,000 USD base salary per year, paid in the local equivalent

Company

Owner is an AI-native software platform helping independent restaurants manage websites, online ordering, CRM, POS, demand generation, and day-to-day operations.

What you will do

• Manage a dynamic portfolio of 120+ customers across the customer lifecycle, focusing on accounts at risk of churn.
• Increase product adoption and help customers improve ROI through strategic, personalized advice.
• Drive retention, reduce churn, improve satisfaction, and identify expansion opportunities.
• Conduct a high volume of customer calls and meetings while prioritizing the account pipeline.
• Handle objections, deescalate challenging conversations, and adapt to diverse customer needs.
• Share customer insights with Launch, Support, and cross-functional teams to improve health metrics, the product, and the customer journey.

Requirements

• At least 2 years of experience in Customer Success or Account Management.
• Proven success in account management or full-cycle sales with a demonstrated record of results.
• Experience with Customer Success tools such as Salesforce, Salesloft, Talkdesk, Gong, Loom, and Metabase.
• Background in B2B2C, ideally in the food, hospitality, and technology sectors.
• Full fluency in English across reading, writing, and speaking is required.
• Strong interpersonal, strategic-thinking, prioritization, data interpretation, adaptability, and problem-solving skills.

Nice to have

• Experience working in a restaurant.

Culture & Benefits

• Remote-first work environment.
• Comprehensive health coverage.
• Unlimited paid time off.
• Additional employee perks.