Associate Customer Success Manager

Location: Remote, open to candidates based in Costa Rica

Base salary: 19,984,600 CRC annually

Company

Owner is an AI-native product company building an integrated system for local businesses, starting with restaurants and combining websites, online ordering, CRM, POS, and other tools.

What you will do

• Manage a dynamic portfolio of 120+ customers across all stages of the customer lifecycle, focusing on at-risk accounts.
• Drive product adoption, customer value, retention, and satisfaction while reducing churn.
• Provide strategic, personalized advice to help customers improve ROI.
• Maintain a high volume of daily customer calls and meetings, handle objections, and de-escalate challenging conversations.
• Use customer data to guide interactions, refine health metrics, and scale customer success.
• Identify and drive expansion opportunities while sharing customer feedback with cross-functional teams.

Requirements

• 2+ years of experience in Customer Success or Account Management.
• Proven success in account management or full-cycle sales with a demonstrated record of achieving results.
• Experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
• Background in B2B2C, ideally in the food or hospitality and technology space, with familiarity with industry trends and competitive dynamics.
• Ability to prioritize a pipeline and intervene early with accounts at risk of churn.
• Strong interpersonal, strategic-thinking, adaptability, curiosity, and problem-solving skills, including the ability to navigate ambiguity and context-switch between customer needs.
• Commitment to personal growth and continuous development.
• Full fluency in English for reading, writing, and speaking.

Nice to have

• Experience working in a restaurant.

Culture & Benefits

• Remote-first work environment for a global, distributed company.
• Comprehensive health coverage.
• Unlimited paid time off.
• Additional company perks.