Senior Sales Operations Specialist

Location: 240 Blackfriars office, London, UK; in-person work three days a week or more, with flexibility to work from home or remotely on other days

Company

A global technology information and events business that informs, educates, and connects professionals through research, training, events, media, and more than 100 brands.

What you will do

• Lead sales order approval across multiple business areas and complex deal structures.
• Optimize post-sale and order-to-cash processes, business rules, authority frameworks, and cycle times.
• Manage complex multi-year contracts, enterprise deals, custom arrangements, and related escalations.
• Ensure data quality, contractual compliance, quality-control standards, and seamless SAP integration.
• Train and onboard sales staff on Salesforce and sales prospecting tools, conduct UAT, and resolve enablement queries.
• Develop operational reporting, KPIs, SLAs, process documentation, and improvement initiatives while mentoring junior specialists.

Requirements

• 5+ years of demonstrable sales operations experience, including at least 2 years in a senior or lead capacity.
• Experience managing complex B2B order-to-cash processes and leading process improvement initiatives.
• Advanced Salesforce administration and configuration skills.
• Expert Excel skills, including advanced formulas, pivot tables, and data analysis.
• Strong SAP, ERP integration, business intelligence, financial systems, and billing or invoicing experience.
• Leadership, mentoring, stakeholder management, change management, communication, and advanced problem-solving skills; a relevant bachelor's degree is preferred.

Nice to have

• Experience in technology or data and intelligence industries.
• Salesforce Administrator, Advanced Administrator, or Sales Cloud certification.
• Project management certification such as PMP or Agile.
• Experience with subscription-based business models, contract management, and legal compliance.

Culture & Benefits

• Flexible work-from-home options alongside regular in-person collaboration.
• Annual leave, birthday leave, and the opportunity to work from almost anywhere for up to four weeks per year.
• Private medical cover and a flexible range of personal benefits.
• Training, mentoring platforms, LinkedIn Learning access, and support for internal career moves.
• Volunteer leave, charity matching, wellbeing support, employee recognition programs, and ShareMatch benefits.