BPS Operations Processing Associate Specialist (Fintech)

Location: Jacksonville, Florida, United States

Company

hirify.global provides fintech solutions across financial services markets.

What you will do

• Act as the primary liaison for client communications and relationship management.
• Handle client inquiries by phone, email, and fax while maintaining client satisfaction.
• Develop and coordinate account plans, project implementations, and client loyalty processes.
• Research and resolve client problems, track issues, and coordinate resolutions.
• Conduct client status calls and billing reviews, and provide billing support.
• Oversee commitment requests and project kick-offs, including resource allocation and target dates.

Requirements

• Current or recent retirement services experience.
• Excellent verbal and written communication skills.
• Good knowledge of hirify.global systems and the financial services industry.
• Strong problem-solving and customer service skills.
• Ability to work independently and collaboratively, with flexibility in working hours.
• Banking or financial services experience is preferred.

Culture & Benefits

• Opportunities to innovate in fintech.
• Inclusive and diverse team environment.
• Professional and personal development opportunities.
• Resources to contribute to the community.
• Competitive salary and benefits.
• Conditional offers for US-based positions require a drug test.