Customer Service Representative Specialty Sr (Treasury Management Card Technology)

Location: Remote within the hirify.global footprint and select geographic locations, subject to approval; occasional in-office participation may be required. Schedule: Monday-Friday, 9:00 am-6:00 pm Eastern Time.

Base salary: $37,500.00-$75,000.00 annually, plus incentive eligibility.

Company

hirify.global provides customer-focused financial services and supports specialized treasury management and card technology products.

What you will do

• Handle advanced customer service activities for specialized products and services across multiple channels.
• Investigate and respond to complex customer inquiries and issues.
• Recommend solutions and resolve recurring or highly complex problems.
• Identify root causes and act as an escalation point for customer issues.
• Document customer interactions and complete service requests to minimize customer effort.
• Coach or mentor customer service colleagues and support team training.

Requirements

• Typically 3+ years of related experience or relevant product knowledge.
• Associate degree or equivalent combination of education and experience.
• Strong customer service, communication, decision-making, and problem-solving skills.
• Technical support skills and familiarity with technology-based problem solving.
• Accuracy, attention to detail, client relationship management, and ability to manage multiple priorities.
• Employment visa sponsorship and STEM OPT participation are not available.

Nice to have

• Prior card experience.
• Experience with fraud detection and prevention.
• Knowledge of continual improvement processes and relationship building.

Culture & Benefits

• Inclusive workplace focused on respect, value, and employee contribution.
• Medical, prescription drug, dental, and vision coverage options.
• 401(k) matching, pension, stock purchase plans, and financial wellness incentives.
• Paid holidays, occasional absence days, and 15-25 vacation days depending on career level and service.
• Educational assistance, wellness programs, and family-care reimbursement options.