Product Support Associate (3rd Shift) (Fintech)

Location: Remote in the United States; 3rd shift, 10:30pm–7am ET, including weekends and holidays

Company

hirify.global provides software and service solutions for financial reporting and capital markets transactions.

What you will do

• Gather customer requirements and configure accounts, systems, and templates for new and existing clients.
• Provide daily technical and customer support for proprietary document management, composition, and print workflow systems.
• Troubleshoot functionality, data, and formatting issues and escalate complex technical problems to the appropriate response teams.
• Train clients on system use, navigation, and functionality enhancements.
• Prepare user guides, client-specific documentation, and templates.
• Assist with version upgrades, UAT testing, product migrations, and special projects.

Requirements

• High school diploma or equivalent.
• 5–6 years of relevant administrative or operational support experience in a manufacturing or office environment, or comparable experience.
• Ability to work the 3rd shift from 10:30pm to 7am ET, including weekends and holidays.
• Advanced knowledge of computers and software programs such as Microsoft Office, Mac word processing, spreadsheets, or job-specific applications.
• Excellent oral and written communication skills and strong organizational skills.
• Ability to manage deadlines, prioritize workload, and adjust to business needs.

Nice to have

• Additional education or certification.
• Knowledge of the relevant functional or professional field.
• Experience overseeing junior-level work or reviewing work for accuracy.

Culture & Benefits

• Values-driven workplace focused on client, shareholder, and employee satisfaction.
• Flexible workplace and competitive compensation.
• Comprehensive employee benefits supporting total well-being.
• Opportunities for professional growth.