Sr. Client Relationship Manager - FX (Fintech)

Location: Work From Home - USA

Salary: $120,000–$150,000 per year, depending on experience, qualifications, and geographic location.

Company

hirify.global provides technology-led commercial payment and foreign exchange solutions for more than 26,000 customers across 200 countries and territories.

What you will do

• Own a portfolio of strategic Financial Institution clients and build relationships with decision-makers and operational stakeholders.
• Lead business reviews, service discussions, account strategies, and client escalations.
• Identify opportunities to increase payment volumes, FX revenue, product adoption, retention, and wallet share.
• Partner with Sales, Partnerships, Product, Dealers, and internal operational teams to develop commercial opportunities and improve customer experience.
• Manage complex operational, regulatory, contractual, and servicing issues while identifying recurring root causes.
• Support product launches and migrations, mentor newer CRMs, and contribute to process and operating model improvements.

Requirements

• 5+ years of experience in relationship management, account management, payments, banking, treasury, fintech, or foreign exchange.
• Experience managing Financial Institution clients or complex B2B relationships.
• Proven success in revenue growth and account retention, with strong commercial acumen.
• Exceptional relationship-building, stakeholder management, problem-solving, analytical, presentation, and organizational skills.
• Ability to navigate complex operational and regulatory environments.

Culture & Benefits

• Inclusive environment with employees across more than 20 countries.
• Medical, dental, and vision insurance.
• Retirement savings plan.
• Paid time off, holidays, and parental leave.
• Wellness programs and mental health resources.