CSM II

Location: Remote

Salary: $70,000–$82,000 starting base salary per year

Company

hirify.global is a global fertility and family-care platform providing clinical guidance and benefits support to members through employers, health plans, and health systems.

What you will do

• Manage the health, adoption, retention, and growth of a portfolio of SMB accounts.
• Serve as the primary contact and trusted advisor for HR benefits leaders.
• Run regular check-ins and business reviews, track program performance, and proactively course-correct.
• Monitor CSAT, utilization, and member engagement to identify risks and address churn drivers.
• Support renewals, identify expansion and upsell opportunities, and contribute to ACV growth.
• Partner with Product, Implementation, Member Support, and Operations while maintaining accurate Salesforce records and pipeline hygiene.

Requirements

• Bachelor’s degree.
• 3+ years of experience in customer success, account management, or customer support in a high-growth technology environment.
• Experience managing a book of business with strong retention and customer satisfaction outcomes.
• Clear, empathetic communication skills and comfort presenting to HR benefits leaders.
• Proficiency with Salesforce or another CRM.
• Strong organizational skills and a proactive, solutions-oriented approach.

Nice to have

• Familiarity with HR benefits buyers and the employee benefits landscape.
• Experience supporting renewals or expansion conversations.
• Experience with Gong, Airtable, or BI and reporting tools.
• Comfort working in an ambiguous, fast-scaling environment.

Culture & Benefits

• Mission-driven work focused on expanding access to fertility and family-forming care.
• Flexible time off and a culture that encourages employees to recharge.
• Parental leave and family-forming benefits.
• Health and wellness benefits, retirement savings plans, and short- and long-term incentives.
• Competitive compensation, equity, and a collaborative, inclusive, values-driven culture.

Hiring process

• Recruiter screen lasting 30 minutes.
• Hiring manager interview, presentation interviews, and an executive leadership conversation.
• Hiring manager wrap-up lasting 15 minutes.