Customer Success Manager, Enterprise

Location: Colorado Springs, Colorado; remote work is available only from approved US states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Maryland, Michigan, Minnesota, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington. The Colorado Springs option follows a hybrid model with 3 days in the office and 2 days remote. On-site customer meetings and travel are expected.

Salary: $67,000–$83,200 base per year plus $20,000 variable compensation; total on-target earnings range from $87,000 to $103,200, depending on location.

Company

hirify.global provides mobile apps, management software, and giving technology that help organizations and communities stay connected and strengthen belonging.

What you will do

• Manage relationships and value realization for a portfolio of enterprise customers.
• Own retention, renewal, expansion, and upsell targets for assigned accounts.
• Manage the full-cycle renewal process, including discovery, contract structuring, pricing, negotiation, and closing.
• Drive hirify.global deployment, product adoption, training, and usage among customer organizations and their givers.
• Handle a high volume of customer calls and emails while managing more than 100 large enterprise accounts.
• Attend on-site customer meetings and travel with direct reports to strengthen relationships and increase customer value.

Requirements

• 5+ years of experience in sales, account management, renewal team management, or customer success with enterprise customers.
• Bachelor’s degree or equivalent additional experience.
• Proven quota or target attainment and experience managing 100+ large enterprise accounts.
• Working knowledge of Salesforce.com or a similar CRM and maintenance renewal processes.
• Ability to conduct discovery calls, negotiate and close deals, communicate complex technology clearly, and manage multiple priorities.
• Must work from an approved US state; the Colorado Springs option requires regular office attendance.

Nice to have

• Experience in maintenance renewals, not-for-profit, education, or faith-based organizations.
• Background in software or technology.
• Experience in a fast-paced startup environment.

Culture & Benefits

• 100% employer-paid medical, dental, and vision premiums for employees.
• 70% or more employer-paid medical, dental, and vision premiums for dependents.
• 401(k) matching, 12 paid company holidays, and 15 days of PTO initially, increasing with tenure and seniority.
• Paid volunteer time, parental leave, and adoption leave.
• Commitment to equal opportunity, diversity, inclusion, and reasonable accommodations.

Hiring process

• Applications are accepted on an ongoing basis.