Supply Chain Account Coordinator - Stockless Fulfilment Account Coordinator - Stockless Fulfilment

Location: Yeovil, United Kingdom; hybrid working with up to 2 days working from home.

Company

hirify.global is a retail business focused on trade products and customer fulfilment, with sustainability and inclusive teamwork as core priorities.

What you will do

• Monitor vendor performance KPIs, service levels, availability, OTIF, and compliance, escalating risks and issues when required.
• Maintain daily reports, dashboards, governance materials, scorecards, contracts, and audit-ready documentation.
• Analyse performance data, identify trends and risks, and provide actionable recommendations.
• Coordinate vendor reviews, onboarding, product lifecycle management, catalogue accuracy, supplier enablement, and action tracking.
• Coordinate cross-functional resolution of order, fulfilment, systems, financial, and customer-impacting issues across Supply Chain, Finance, Customer Service, Tech, and Category teams.
• Support incident management, RCA/CAPA processes, peak readiness, business continuity, change initiatives, and continuous improvement.

Requirements

• Previous experience in administration, coordination, account support, or operations, ideally in retail, e-commerce, logistics, supply chain, or FMCG.
• Strong analytical, organisational, problem-solving, communication, and stakeholder-management skills.
• Confident use of Excel and reporting tools, including managing datasets and dashboards.
• High attention to detail and the ability to maintain accurate reporting, systems, documentation, and operational workflows.
• Experience working cross-functionally with internal teams and external suppliers to resolve operational issues.
• Ability to support process improvement, manage multiple priorities, and take ownership in a fast-paced environment.

Nice to have

• Experience handling operational or customer-impacting issues, such as order issues, fulfilment queries, or service escalations.
• Basic commercial awareness and understanding of the connection between operational performance, customer experience, and business outcomes.

Culture & Benefits

• 28 days of holiday including bank holidays, increasing with service up to 33 days.
• Flexible start and end times around core working hours, with the option to buy additional holiday.
• Up to 14% employer pension contributions, life cover up to four times salary, and a health cash plan.
• Discounted gym memberships, 20% discount at hirify.global and B&Q, cycle-to-work scheme, and colleague savings programmes.
• Career progression, development programmes, coaching, mentoring, wellbeing resources, and colleague support networks.
• Inclusive, collaborative culture with a focus on teamwork, sustainability, and employee wellbeing.

Hiring process

• Applications are reviewed individually, followed by an informal call or Teams video conversation where appropriate.
• The process includes regular contact with the Talent Acquisition team and open discussions about the role and candidate experience.