Delegate Services Manager

Location: London, with a 50% hybrid working model averaging two to three days onsite

Company

hirify.global is a global news organisation delivering journalism, information, and services through its media and events businesses.

What you will do

• Drive paid delegate attendance and achieve weekly, monthly, and annual revenue targets across assigned FT Live events.
• Contact prospective delegates by phone and email, communicate event value, and secure paid registrations.
• Build lasting relationships with existing clients and identify opportunities for continued engagement across events.
• Generate leads, refine audience targeting, and use sector and audience insights to improve engagement and conversion.
• Maintain accurate Salesforce records and produce regular reports, forecasts, and pipeline updates.
• Collaborate with research, production, marketing, and delegate services teams, while supporting contract telemarketers with processes and guidance.

Requirements

• Strong communication, influencing, relationship-building, organisational, and time-management skills.
• Commercially focused approach with motivation to achieve challenging revenue and activity targets.
• Proactive approach to lead generation and identifying new commercial opportunities.
• Ability to learn sophisticated event propositions and translate them into clear messages for different audiences.
• Strong attention to detail and commitment to maintaining accurate CRM records.
• Ability to use data, pipeline information, and feedback to assess performance and identify improvements.

Nice to have

• Experience in delegate acquisition, telesales, business development, customer acquisition, or another goal-oriented commercial environment.
• Experience with Salesforce or another CRM platform.
• Experience in events, conferences, publishing, media, or a related sector.
• Interest in current business, economic, and industry issues.

Culture & Benefits

• 50% hybrid working model supporting remote adaptability and in-person collaboration.
• Flexible working pattern requests considered where feasible.
• Generous annual leave and medical cover.
• Inclusive parental leave packages and subsidised gym memberships.
• Opportunities to give back to the community in a collaborative and inclusive workplace.